Shipping policy
PatchAura Shipping Policy
Last Updated: June 23, 2026
Thank you for shopping with PatchAura. We work hard to process and ship every order as quickly and accurately as possible.
Order Processing
Orders are typically processed within 1–2 business days after payment is successfully completed. Business days are Monday through Friday, excluding federal holidays.
Orders placed during weekends, holidays, product launches, promotions, or periods of unusually high demand may require additional processing time.
Once an order has entered the fulfillment process, we may be unable to change or cancel it.
Shipping Rates
Available shipping methods and rates are displayed at checkout based on the delivery address and order size.
Free or discounted shipping may be offered as part of certain promotions. Any applicable minimum purchase requirements or restrictions will be displayed at checkout.
Estimated Delivery Times
Estimated delivery times begin after an order has been processed and shipped.
- Standard U.S. shipping: Approximately 3–7 business days
- Expedited shipping: Based on the delivery estimate displayed at checkout
- Alaska, Hawaii, U.S. territories, APO/FPO addresses, and P.O. boxes: Delivery may take longer, and certain shipping methods may be unavailable
Delivery dates are estimates and are not guaranteed. Carrier delays, weather conditions, holidays, incorrect addresses, and other circumstances outside PatchAura’s control may affect delivery.
Order Tracking
Once your order ships, you will receive a shipping confirmation email containing your tracking information.
Tracking information may take up to 48 hours to update after the carrier receives the package.
Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please review your shipping information carefully before submitting your order. PatchAura is not responsible for delays, failed deliveries, or lost packages caused by an incorrect or incomplete address provided by the customer.
Contact us immediately if you notice an error. We will attempt to update the address, but changes cannot be guaranteed once an order has entered fulfillment.
Orders returned to us because of an incorrect address, refused delivery, or failure to retrieve the package may be eligible for reshipment. Additional shipping charges may apply.
Lost, Delayed, or Stolen Packages
Once a package has been transferred to the shipping carrier, delivery is handled by that carrier.
If your tracking information shows that your package is delayed, please allow a few additional business days for delivery. Carrier scans and estimated delivery dates may occasionally be delayed or inaccurate.
If a package is marked as delivered but cannot be located, please:
- Check around the delivery location, mailbox, front desk, mailroom, or other secure areas.
- Confirm that the shipping address on the order is correct.
- Ask household members, neighbors, or building staff whether they accepted the package.
- Contact the shipping carrier for additional delivery information.
Please contact PatchAura if the package still cannot be located. We will assist with reviewing the shipment and, when appropriate, opening a carrier claim. PatchAura does not guarantee refunds or replacements for packages confirmed as delivered by the carrier.
Damaged, Incorrect, or Missing Items
Please inspect your order as soon as it arrives.
Contact us within 7 days of delivery if your order arrives damaged or contains an incorrect or missing item. Include:
- Your order number
- A description of the issue
- Clear photographs of the product
- Photographs of the shipping package and label, when applicable
Please retain all original products and packaging until the issue has been reviewed. We will determine the appropriate resolution after reviewing the information provided.
International Shipping
PatchAura ships only to destinations made available during checkout.
International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. These charges are not included in the product price or shipping cost unless expressly stated at checkout and are the customer’s responsibility.
International delivery times may vary because of customs processing and local carrier delays. PatchAura is not responsible for delays caused by customs authorities or for packages refused because of unpaid duties or taxes.
Customers are responsible for confirming that the products ordered may legally be imported into their country.
Separate Shipments
Products from the same order may occasionally be shipped separately. When this occurs, you may receive more than one tracking number. You will not be charged additional shipping fees because we divided the order into multiple shipments.
Returns and Refunds
Shipping charges are nonrefundable unless the refund results from an error made by PatchAura.
Returns, exchanges, and refunds are governed by our separate Refund Policy.
Contact Us
For questions regarding an order or shipment, contact us through our website’s Contact page or email:
[INSERT PATCHAURA CUSTOMER SERVICE EMAIL]
Please include your order number so our team can assist you efficiently.